Key to Santa Devi’s success has also been the result of her patient demeanour and dedicated work ethic. She knows how to listen, is generous in offering information, and more importantly, knows when to stop talking. Her main intention is to understand her client’s needs and build a relationship that will last over the course of time. When orchestrating deals for her tenants, Santa is assertive and effective without being too aggressive. While she is a strong negotiator and advocate for her tenants, she is just as much a compassionate, friendly, humorous partner who eases a process that can often be quite stressful.